https://erlangly.com/2026-10-30 https://erlangly.com/features2026-10-30 https://erlangly.com/pricing2026-11-02 https://erlangly.com/call-center-workforce-management2026-11-02 https://erlangly.com/call-center-scheduling-excel2026-10-28 https://erlangly.com/jamaica-bpo-workforce-management2026-10-27 https://erlangly.com/security2026-11-01 https://erlangly.com/trust2026-11-01 https://erlangly.com/support2026-10-22 https://erlangly.com/eula2026-10-22 https://erlangly.com/third-party-notices2026-11-02 https://erlangly.com/changelog2026-11-02 https://erlangly.com/privacy2026-11-01 https://erlangly.com/docs/getting-started2026-11-02 https://erlangly.com/docs/install2026-10-30 https://erlangly.com/docs/sso2026-11-01 https://erlangly.com/docs/imports2026-11-01 https://erlangly.com/docs/acd2026-11-01 https://erlangly.com/docs/twilio-flex2026-10-22 https://erlangly.com/docs/zoom2026-10-22 https://erlangly.com/docs/genesys-cloud2026-10-22 https://erlangly.com/docs/cxone2026-10-22 https://erlangly.com/docs/amazon-connect2026-10-22 https://erlangly.com/docs/five92026-11-01 https://erlangly.com/docs2026-10-30 https://erlangly.com/docs/planners2026-10-27 https://erlangly.com/docs/forecasting2026-10-22 https://erlangly.com/docs/forecast-calculations2026-10-22 https://erlangly.com/docs/scheduling2026-10-29 https://erlangly.com/docs/how-schedules-are-built2026-10-24 https://erlangly.com/docs/labor-rules2026-10-27 https://erlangly.com/docs/adherence2026-11-01 https://erlangly.com/docs/intraday2026-10-29 https://erlangly.com/docs/wallboard2026-10-22 https://erlangly.com/docs/people2026-11-01 https://erlangly.com/docs/supervisors2026-11-01 https://erlangly.com/docs/time-off2026-10-29 https://erlangly.com/docs/swaps2026-10-24 https://erlangly.com/docs/agents2026-10-27 https://erlangly.com/docs/your-schedule2026-10-30 https://erlangly.com/docs/asking-for-time-off2026-10-29 https://erlangly.com/docs/swapping-a-shift2026-10-24 https://erlangly.com/docs/administrators2026-11-01 https://erlangly.com/docs/automating2026-11-01 https://erlangly.com/docs/users2026-10-28 https://erlangly.com/docs/glossary2026-10-23 https://erlangly.com/docs/clients2026-10-28 https://erlangly.com/docs/api2026-11-01 https://erlangly.com/docs/running2026-11-01 https://erlangly.com/docs/troubleshooting2026-10-24 https://erlangly.com/docs/licence2026-11-02 https://erlangly.com/erlang-c-calculator2026-10-29 https://erlangly.com/videos/intro2026-10-31https://erlangly.com/assets/images/videos/three-minutes.webpErlangly in 3 minutes: self-hosted workforce management for contact centers and BPOsAll of Erlangly in under three minutes: a forecast for every 15-minute interval, the people each one needs, weeks of schedules generated in seconds and checked against labor law, agents' schedules on their phones, six ACDs connected, live adherence, the API and AI assistants, installing on your own server, and the price.https://erlangly.com/films/erlangly-film7-16x9-v1.mp41752026-10-16T11:08:28+00:00 https://erlangly.com/videos/call-center2026-10-30https://erlangly.com/assets/images/videos/call-center.webpSelf-hosted call center workforce managementErlangly in 47 seconds: call forecasting every 15 minutes with Erlang C staffing, 500 agents scheduled in seconds, shift swaps checked against labor law, and real-time adherence, on your own server.https://erlangly.com/films/erlangly-film2-16x9-prototype-v8.mp4472026-10-15T15:55:16+00:00 https://erlangly.com/videos/planners2026-10-31https://erlangly.com/assets/images/videos/planners.webpForecast to adherence in one interval: Erlangly for WFM plannersOne 15-minute interval followed through Erlangly: its history and forecast, the agents it needs, the schedule that covers it, checked against labor law, publishing and the changes after, and adherence scored once the interval closes.https://erlangly.com/films/erlangly-film3-16x9-v15.mp45602026-10-15T15:55:16+00:00 https://erlangly.com/videos/supervisors2026-10-31https://erlangly.com/assets/images/videos/supervisors.webpErlangly for supervisorsA Monday morning on a contact center floor as a supervisor sees it in Erlangly: the team's shifts, the wallboard, late agents and sick days, time off and swaps to approve, adherence, Intraday and coaching.https://erlangly.com/films/erlangly-film5-16x9-v6.mp42502026-10-15T15:55:17+00:00 https://erlangly.com/videos/agents2026-10-31https://erlangly.com/assets/images/videos/agents.webpErlangly for agentsOne agent's week in Erlangly on her phone: joining from an invitation, her shifts, confirming a new schedule, running late, a day off, a shift swap, coaching and going home sick.https://erlangly.com/films/erlangly-film6-16x9-v1.mp41232026-10-15T15:55:15+00:00 https://erlangly.com/videos/administrators2026-10-31https://erlangly.com/assets/images/videos/administrators.webpErlangly for systems administratorsOne Erlangly server from an empty terminal to a year in: installing with one command, what runs and what it connects to, single sign-on and two-factor authentication, backups, upgrades and rolling back, recovering a lost server, the audit trail, the API and AI assistants, automation and exporting everything.https://erlangly.com/films/erlangly-film4-16x9-v14.mp45462026-10-24T22:54:28+00:00 https://erlangly.com/videos/labor-rules2026-10-31https://erlangly.com/assets/images/videos/labor-rules.webpHow labor rules work in ErlanglyHow Erlangly checks schedules against labor law: signed rule packs for the US, Canada, India, the Philippines, Jamaica and four other Caribbean countries, Panama, Kenya and South Africa; a person's own rules, else their site's, else the organization's; checks when a draft is generated, a shift changes, a swap is approved and a schedule is published; what warns and what blocks; changing a rule; staying current; and what the rules don't promise. A demo company based in Dallas with sites in Toronto, Kingston and Manila.https://erlangly.com/films/erlangly-film11-16x9-v7.mp43302026-10-27T11:51:49+00:00 https://erlangly.com/videos/adherence2026-10-31https://erlangly.com/assets/images/videos/adherence.webpHow adherence works in ErlanglyHow Erlangly measures schedule adherence, and where it shows it: your ACD's state codes mapped to Erlangly's states, what each scheduled activity needs and how exceptions count; one real 15-minute interval scored second by second; the live wallboard; the adherence report by person, team or line of business; and Intraday's Service, Staffing and Hours tabs. Erlangly's sample contact center, one Monday played through.https://erlangly.com/films/erlangly-film10-16x9-v7.mp43522026-10-29T21:39:41+00:00 https://erlangly.com/videos/notifications2026-10-31https://erlangly.com/assets/images/videos/notifications.webpHow notifications work in ErlanglyHow Erlangly tells people what changed: an agent turning notifications on once, from My schedule; a shift moved on the published schedule and told to her phone once, with what changed; the bell and the Notifications page; swaps and time off; each person's choices of devices, email right away or a morning summary; what supervisors and admins hear; and why each notification goes from your server straight to the phone's own push service, encrypted, with nothing going to us. Erlangly's sample contact center, on drawn phones showing what Erlangly really sent.https://erlangly.com/films/erlangly-film12-16x9-v1.mp42042026-10-30T13:54:44+00:00 https://erlangly.com/videos/connect-claude2026-10-31https://erlangly.com/assets/images/videos/claude.webpHow to connect Claude to ErlanglyConnecting Claude to Erlangly over MCP, step by step: an admin turns AI assistants on, Claude adds Erlangly as a custom connector, you sign in and choose what it may do, then ask about tomorrow's coverage and approve time off, with Claude asking first. A real conversation on a demo install.https://erlangly.com/films/erlangly-film8-16x9-v5.mp41702026-10-18T00:39:14+00:00 https://erlangly.com/videos/connect-chatgpt2026-10-31https://erlangly.com/assets/images/videos/chatgpt.webpHow to connect ChatGPT to ErlanglyConnecting ChatGPT to Erlangly over MCP, step by step: an admin turns AI assistants on, ChatGPT adds Erlangly as a custom MCP server, you sign in and choose what it may do, then ask about tomorrow's coverage and approve time off, with ChatGPT asking first. A real conversation on a demo install.https://erlangly.com/films/erlangly-film9-16x9-v3.mp41702026-10-18T17:22:14+00:00 https://erlangly.com/videos2026-10-30