Erlangly End User Licence Agreement

This agreement is between FrontLine Software Solutions Inc., a Canadian federal corporation ("we"), and the organisation that installs or uses Erlangly ("you"). By installing or using Erlangly you accept it on your organisation's behalf.

1. What you may do

We licence you to install and use Erlangly for your own organisation's internal operations: planning and running your contact centre. This includes work you do for your own clients.

The licence isn't exclusive, and you can't transfer or sublicence it. You get it for the plan you choose:

• Free: self-hosted, on one install, up to 25 active agents. One free licence per organisation. It doesn't expire.
• Trial: 30 days, all features, unlimited agents and up to 5 people signing in. One trial per organisation.
• Paid: the number of active agents on your licence key, for the term on it.
• Pay once (perpetual): the number of active agents on your licence key, for good, with the versions released while your Updates run. The first year of Updates comes with it.

An "active agent" is a person on your roster who is marked active, is marked as an agent (someone who takes contacts and is scheduled), and hasn't left. Supervisors, planners, trainers and admins who don't take contacts don't count, and signing in is free.

Your plan's agent limit is for your whole organisation: on a paid plan, if you run Erlangly on more than one server, the active agents on all of them count together. The free plan is for one install. A licence key is for one organisation; you may not share it or use it for another. We may ask you to confirm the number of active agents across your installs.

Activation. Each install needs an activated licence, the free plan included: you activate it in Erlangly, which opens our store in your browser. A licence works on the one install it's activated on. To move it to another install, deactivate it first, or ask us to release an install that no longer runs; you may move a licence three times a year yourself, and more with our help. A trial can't be moved. With a paid licence, we'll give you a test licence on request, for as long as the paid licence runs (for pay once, while its Updates run), for one more install that you use only to try upgrades or train people. It covers the same number of agents, lets 5 people sign in, sends email only to them, and is marked as a test copy. If we ever close our store for good, we'll publish a version of Erlangly that runs without activation, so your licence can still be installed and moved.

We may revoke a licence key that has been refunded, or that has been published or leaked, straight away; if your key leaked through no fault of yours, we'll send you a replacement first. A key that's shared or used against this agreement we revoke only after notice and 30 days to fix it, as in section 9. Erlangly stops accepting a revoked key from its next version. A revoked paid key leaves its install on the free plan. A revoked free, trial or test key stops working, and the install asks to be activated again.

2. What you may not do

You may not:

• Copy, share, sell, rent or lend Erlangly, or run it for anyone else, including hosting it as a service for other organisations.
• Change, get around or remove the licence key check, or use more active agents than your plan allows.
• Run more than one install, or share or reuse a licence key, to use more active agents than a single plan allows.
• Reverse engineer, decompile or disassemble Erlangly, including its compiled core, except where the law allows it despite this agreement.
• Use Erlangly's rule packs, holiday calendars or other data outside Erlangly.
• Use or export Erlangly in breach of the sanctions or export laws of Canada, or of any other country whose laws apply to you or to us.

Erlangly's source code is readable in the software you install. Being able to read it gives you no rights beyond this agreement.

Erlangly includes open-source software, each part under its own licence, listed in its third-party notices (erlangly.com/third-party-notices). Those licences govern those parts, and nothing in this agreement limits the rights they give you.

3. Your data

Your data is yours. It stays on your server. We don't collect it, and Erlangly sends nothing about your use of it to us.

The only exception is a daily update check, which asks us for the latest version number and which you can turn off.

Activating a licence. When you activate, your browser sends our store the licence key's id, a random id for the install and the install's address; Erlangly's server sends us nothing. For the free plan and trials, the store also asks for your organisation's name, a work email and your country, which we use for your licence and to email you about it. We send you news about Erlangly only if you tick the box for it, and you can stop it at any time. Email and other connections go only where you set them up to.

You're responsible for your server, backups and security, and for having the right to process the personal information of the people you schedule.

If you send us information to help with a problem (a diagnostics file or a screenshot, say), we use it only for that and delete it when we're done.

4. Labour rules

Erlangly's labour-law rule packs help you follow the law. They aren't legal advice, and they may be incomplete or out of date.

You're responsible for your schedules following the laws that apply to you. Check the rules against the law where your people work, and adjust them in Erlangly where needed.

5. Updates and support

On the free plan, and while a paid licence or Updates subscription is current, you may install new versions and rule-pack updates. A pay-once licence keeps the versions released while its Updates ran. Support is as described for your plan at erlangly.com/support.

6. Fees and refunds

Paid plans are billed as described at erlangly.com or in your order, in US dollars, plus any tax that applies.

• Yearly licences. If you're not happy, ask for a refund within 30 days of your first payment and we'll refund it in full. Later yearly renewals, and charges for agents added during a year, aren't refunded. You can cancel at any time, and your licence then runs to the end of the year you've paid for.
• Pay once. Ask within 30 days of payment. Because a pay-once licence has no end date, we decide these case by case.
• Updates (after a pay-once licence's first year) aren't refunded. You can stop them at any time before the next renewal.

A refund ends the paid plan it paid for. Remove that licence key from Erlangly; your install then runs on the free plan. Nothing in this section takes away a refund the law gives you.

To ask for a refund, write to licences@erlangly.com from the email address you bought with.

7. No warranty

Erlangly is provided "as is". To the extent the law allows, we make no warranties, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We don't promise it will be free of errors or interruptions.

8. Limit of liability

To the extent the law allows:

• We aren't liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill.
• Our total liability under this agreement is limited to the fees you paid us for Erlangly in the 12 months before the claim, or CA$100 if you paid nothing.

Nothing in sections 7 and 8 limits liability that the law doesn't allow to be limited, such as for fraud, gross negligence or intentional fault.

9. Ending the agreement

You can stop using Erlangly at any time. We can end your licence if you break this agreement and don't fix it within 30 days of our notice. Revoking a paid key doesn't end the agreement.

When a paid plan ends (it runs out, you cancel it, or it's refunded), your install carries on under the free plan. If we end your licence because you broke this agreement, you must stop using Erlangly. Either way, you keep your data, and you can export it first.

10. General

• Governing law: the laws of Prince Edward Island and the federal laws of Canada that apply there. The courts of Prince Edward Island have jurisdiction.
• Entire agreement: this is the whole agreement about Erlangly. It replaces anything said before.
• Changes: we may update it for new versions; the version that came with your copy applies to it.
• Notices: we send notices to the email address that bought your licence, where we have one. You send them to legal@erlangly.com.
• Transfer: you can't transfer this agreement without our written agreement. We may transfer it to a company that takes over Erlangly, and we'll tell you if we do.
• If part doesn't hold: if a court finds part of this agreement unenforceable, that part applies as far as the law allows and the rest still applies.
• What lasts: sections 3, 7, 8 and 10, and anything owed, still apply after this agreement ends.
• Contact: FrontLine Software Solutions Inc., 30 Hummingbird St., Charlottetown, PE C1E 0B2, Canada; legal@erlangly.com.

Last updated: November 9, 2026.

Erlangly is built with open-source software, which keeps its own licenses: see the third-party notices. Each copy of Erlangly carries them too, beside this agreement.