Call center workforce management software you run yourself.
Forecast calls, staff every 15 minutes with Erlang C, build schedules that follow overtime and break laws, and track adherence live. Self-hosted on your own server, free up to 25 agents.
Everything your call center planners need
From call history to a published schedule, and then to the floor, in one self-hosted app.
Call forecasting
Import interval history by CSV or API. Erlangly forecasts calls, chats and emails and their handle time for each queue, and your planners adjust what they know better.
Erlang C staffing
How many agents every 15 minutes needs to hit your service level: Erlang C for calls, concurrency for chat, workload for email, with shrinkage and occupancy caps.
Automatic scheduling
Generate weeks of shifts, breaks and lunches from your shift patterns, contracts, availability and time off. Edit by hand, compare drafts, publish.
Real-time adherence
Your ACD sends agent states; Erlangly scores schedule adherence every interval and shows the floor on a live wallboard for supervisors and wall TVs.
Agents on their phones
Agents see their schedule, request time off, trade shifts with a colleague and report exceptions. Supervisors approve.
Built for BPOs too
Several clients and lines of business on one install, with the same agents across them. A single call center simply doesn't see the client layer.
US labor rules, checked on every schedule
- Rules for 19 states and federal law: weekly overtime after 40 hours, daily overtime in California and Colorado, and California's meal and rest breaks.
- US federal holidays, generated three years ahead.
- Checked when schedules are generated, edited, swapped and published. Warnings need a reason before the schedule goes out.
- Tighten any rule for your organization yourself; loosening one needs an admin and a reason, kept in the audit trail.
Why self-hosted
Most call center WFM is sold as a cloud subscription with a services project attached. Erlangly is one Docker container on a server you choose.
Your data stays yours
Agent details, schedules and ACD data never leave your server. No telemetry.
Installed in an afternoon
One command installs it; upgrades take a snapshot and roll back by themselves if anything's wrong.
A fraction of the cost
$12 an agent a month billed yearly, or $299 an agent once, with every feature. For 100 agents over three years, about a quarter of what leading WFM suites cost at list price.
Questions
Does it work with my ACD?
Erlangly takes agent states through a simple HTTPS API, and your ACD's agent IDs and state codes are mapped in settings. There are no built-in connectors for particular ACDs yet; tell us which one you run and we'll help you connect it.
What does self-hosted mean?
Erlangly runs on a Linux server you control: a cloud server, a machine in your office, or a virtual machine. You install it with one command, and your data never passes through ours.
Is there a cloud version?
Not yet. Hosted Erlangly, where we run it for you, is coming later.
How much does it cost?
Free for up to 25 active agents, with every feature. Beyond that, $12 an agent a month billed yearly, or $299 an agent once. Supervisors and planners who sign in don't count. See pricing.
Try it on your own server
Free up to 25 agents, for good, or a 30-day trial with no agent limit.