Buy it once, and it's yours.
Every feature, on your own server, for good. Or pay yearly, for less up front. Either way, you pay for active agents on your roster, and signing in is free. Prices are in US dollars.
Free
- Up to 25 active agents
- One install, one free license per organization
- Every feature and every update
- Self-hosted
- For good
Pay once
- $199 in the Caribbean, Latin America, the Philippines, India and Africa
- Yours to keep: stop paying for updates, and it keeps running
- 12 months of updates and rule packs included
- Then Updates renew at $59 per agent a year ($39 regional) on the same card; cancel any time before they renew
- Support while Updates run
Yearly
- $8 in the regional countries
- Every feature, every update and rule pack
- Support included
- Switch to owning it any time, and your last year's payment counts toward it
Try it with every agent first: no agent limit, up to 5 people signing in, on one install.
500 agents or more? Talk to us. Pay-once refunds within 30 days are case by case, and yearly licenses can be refunded in full within 30 days of the first payment (license agreement, section 6). How licenses work: activating, pay once, renewals, adding agents, moving to another server, switching and canceling. Getting help: what support each plan includes. Hosted Erlangly, where we run it for you, is coming later.
How buying and renewing works
Every install runs on a license you activate once: the free plan, a 30-day trial or a key you've bought. Activating goes through your browser, which takes the request to our store and brings back a code that ties the license to that install. Your server itself never contacts ours, so each new key comes by email.
Install it free
No card. Once it's installed, choose the free plan on its activation screen, with your organization's name, a work email (we send a link to confirm it) and your country: every feature and every update, for up to 25 active agents, on one install. Installing is one command, and so is upgrading:
sudo erlangly upgradetakes a snapshot first and rolls back if anything fails.Try it with everyone
If you like: a 30-day trial covers any number of agents, with up to 5 people signing in, on one install. Start it on the activation screen, or get a trial key to paste in. One trial per organization; when it ends, choose the free plan or a paid license.
Buy a key
Pay once or yearly, above, for the number of agents you need. Your key comes by email: paste it into Settings → License and choose Activate. Your browser takes it to our store and back, and the limit lifts. A license runs on one install at a time, and moves to another server when you need it to.
Each year
Pay once. Updates renew at $59 an agent a year ($39 regional), or stop them and keep the version you have, for good. Restart them up to 60 days after they end at the same price; later, restarting also pays for the years you missed, never more than buying again.
Yearly. It renews, and a new key comes by email to paste in. Admins are told 30 days before, and every key runs 14 days past the paid year, so a late paste never stops anything.
More agents. With pay once, buy them as you did the first. With yearly, use the link in your key email, and you pay for the rest of the year. Either way, a new key comes by email, and works at once on the install your license is activated on.
Switch to owning it
On yearly, switch to pay once whenever you like, and your last year's payment counts toward it: after a year at $144 an agent, owning it costs the remaining $155; at the regional price, $103 after $96. Your Updates carry on to the end of the year you've paid for; after that, $59 an agent a year ($39 regional) if you want them. Start from the link in your key email, and your new key comes by email, with no end date: it works at once on the install your yearly license is activated on. How switching works
What it costs
| Active agents | Pay once | Then Updates, a year | Yearly, a year |
|---|---|---|---|
| 25 | $0 | $0 | $0 |
| 100 | $29,900 $19,900 regional | $5,900 $3,900 regional | $14,400 $9,600 regional |
| 300 | $89,700 $59,700 regional | $17,700 $11,700 regional | $43,200 $28,800 regional |
Updates are up to you: stop them, and Erlangly keeps running. Over three years, paying once costs less than yearly, Updates included. Supervisors, planners and trainers who sign in but don’t take contacts cost nothing.
Three years, 100 agents
What a 100-agent contact center pays over three years, at list price.
| Per agent | Three years, set up | |
|---|---|---|
| Leading WFM suites | $25–45 a month | $105k–242k |
| Erlangly, pay once | $299 once, then $59 a year for Updates | $41,700 |
| Erlangly, yearly | $12 a month | $43,200 |
The suites' figures are published list prices and typical implementation quotes from September 2026, for their full WFM products bought alone, including the $15,000–80,000 of implementation they typically quote. Real deals are often discounted, and many suites also need their own contact-center platform. Erlangly installs in an afternoon, and our figures include every update and rule pack.
Included, not an add-on
What other WFM products keep for their top tier or sell separately is in every Erlangly plan, the free one too.
Live adherence and a wallboard
Scored every interval, on a supervisor's screen or a wall TV.
Intraday
Each day against the forecast and the schedule, interval by interval: contacts, handle time, and agents on the phones against needed.
Shift swaps and time off
Agents ask from a phone or a computer, and swaps are checked against labor law before anyone approves.
Labor-law rule packs
Rest, hours and breaks, checked whenever shifts change, with each country's public holidays. Every pack is checked against the law each quarter.
Single sign-on
Microsoft, Google, Okta or any OIDC provider, with no enterprise tier to buy first. How it works
The API, MCP and command line
For your own scripts, integrations and AI assistants, with no connector fees.
Several clients on one install
For BPOs, with agents dedicated to one client or line of business, or shared across them.
Imports without a services ticket
History, people and time off from CSV, as often as you like.
Export everything
All your data as CSV files, whenever you like, with no exit fee.
Questions
What's an active agent?
Someone on your roster marked active. Supervisors, planners and admins who sign in but aren't on the roster don't count. Sample people do, until you remove them.
Who gets the regional price?
Organizations billed in the Caribbean (Jamaica, for example), Latin America, the Philippines, India or Africa, whose agents mostly work there.
We have 35 agents. Are the first 25 free?
No: you pay for all 35, $10,465 once, or $420 a month billed yearly. The free plan is for teams of up to 25 active agents, on one install, with one free license per organization. Above that, you pay for every active agent on your roster, the first 25 included.
What if we grow past our license?
Everything keeps working; Erlangly only stops you adding or activating more agents until the license covers them.
Why does Erlangly ask to be activated?
So each license runs on one install at a time. Your server still never contacts ours: activating goes through your browser, once, and tells our store only the key's id, a random id for the install and its address. A server without internet is activated with typed codes, from a phone say. Moving to a new server? Remove the license key on the old one, then activate it on the new one. How activating works
What happens if we stop paying?
With pay once, Erlangly keeps running: it's yours. When a yearly plan ends, Erlangly goes back to the free plan, and nothing is deleted: with more than 25 active agents, you can't add or activate agents or generate new schedules until you're back within it, but everything you've made keeps working, and your data stays yours to export. Renew and the limit lifts.
And with pay-once, after the first year?
It's a perpetual license: Erlangly keeps running for good, for the agents you bought. The first year of updates and rule packs is included. Then Updates renew at $59 per agent a year ($39 regional) on the same card; cancel any time before they renew. Without them, Erlangly carries on with the last version you received.
What if I stop Updates and want them back?
Stop Updates, and the version you have keeps running. Restart them up to 60 days after they end, at the usual $59 per agent a year ($39 regional). Later than that, restarting also pays for each year missed, a part year counting as a whole one, but never costs more than buying pay once again for those agents: $299 an agent ($199 regional).
Can I switch from Yearly to owning it?
Yes, any time, and your last year's payment counts toward it: after a year at $144 an agent, owning it costs the remaining $155; at the regional price, $103 after $96. Your Updates carry on to the end of the year you've paid for; after that, $59 an agent a year ($39 regional) if you want them. So renting first and then switching costs what paying once at the start does. Start from the link in your key email; your new key has no end date. How switching works.
How do the rule packs stay current?
Each quarter we check every rule pack against its official sources, and any change we find ships in the next release, with Erlangly's updates: on every plan, and with pay once while Updates run.
What support do we get?
Email. On a paid plan we aim to answer within one business day, and within four business hours when your floor is down. On the free plan, we answer when we can. Priority support and help getting set up are there if you need more. Getting help has the details.