Self-hosted call center workforce management

Erlangly in 47 seconds: call forecasting every 15 minutes with Erlang C staffing, 500 agents scheduled in seconds, shift swaps checked against labor law, and real-time adherence, on your own server.

Chapters

1. 0:00 Your server, your data: forecasts and 500 agents scheduled in seconds
2. 0:15 Agents on their phones, and every swap checked for labor law
3. 0:28 Real-time adherence, single sign-on and no telemetry

More films

• Erlangly in 3 minutes: self-hosted workforce management for contact centers and BPOs 2:55
• Forecast to adherence in one interval: Erlangly for WFM planners 9:20
• Erlangly for supervisors 4:10
• Erlangly for agents 2:03
• Erlangly for systems administrators 9:06
• How labor rules work in Erlangly 5:30
• How adherence works in Erlangly 5:52
• How notifications work in Erlangly 3:24
• How to connect Claude to Erlangly 2:50
• How to connect ChatGPT to Erlangly 2:50