E Erlangly Install it free

Erlangly in 3 minutes: self-hosted workforce management for contact centers and BPOs

All of Erlangly in under three minutes: a forecast for every 15-minute interval, the people each one needs, weeks of schedules generated in seconds and checked against labor law, agents' schedules on their phones, six ACDs connected, live adherence, the API and AI assistants, installing on your own server, and the price.

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Chapters

  1. 0:00 What Erlangly is
  2. 0:13 History and forecast
  3. 0:26 Staffing
  4. 0:42 Schedules and several clients
  5. 0:55 Labor law
  6. 1:12 Agents on their phones
  7. 1:22 Your ACD
  8. 1:41 Adherence, live
  9. 1:51 API and AI assistants
  10. 2:07 Self-hosted
  11. 2:21 Price

Transcript

Erlangly is a modern, high-performance workforce management platform for contact centers and BPOs. It's self-hosted, and it's fast, in the browser and on every agent's phone.

Bring in your volume history from your ACD or a spreadsheet. Erlangly forecasts contacts and handle time for every 15-minute interval, and you can adjust it for anything you know is coming.

From the forecast, Erlangly works out how many people you need in each interval to reach your target service level, allowing for shrinkage. It uses Erlang C for calls, concurrency for chat, and workload for email.

Generate weeks of shifts, breaks and lunches in seconds, from your shift patterns, contracts and time off. Run several clients? Each gets its own schedules, from one pool of agents.

Labor rules are included for the United States, Canada, Jamaica, the Philippines, Panama, South Africa, Barbados, Belize, Guyana, and Trinidad and Tobago. Warnings need your OK, and violations don't get through.

Agents see their schedule on their phones, with no app to install. They ask for time off, swap shifts, and acknowledge each change.

Erlangly connects directly to Zoom Contact Center, Genesys Cloud, NICE CXone, Five9, Amazon Connect and Twilio Flex. Using something else? Any ACD can send its states, and we'll help you connect it using Erlangly's API.

As agent states change, the wallboard shows the entire floor against the schedule, as it happens, and adherence is scored every interval.

Use Erlangly's API to pull schedules and adherence into billing, or automate routine work. Or just ask your AI assistant, like Claude or ChatGPT: it can only do what the user is allowed to do, and every change is in the audit trail.

It runs on your own server. One command installs it, another upgrades it, with a snapshot first, just in case. Your data never touches our servers, there's no telemetry, and you can export it all whenever you like.

Every feature is included in every plan. Free up to 25 agents, then $12 an agent a month, or $8 with regional pricing. Or pay once, and it's yours for good. Either way, a fraction of what the leading suites cost. Install it free, or reach out for a walkthrough.

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