Erlangly for BPOs

Imagine one WFM system for every client you serve, from one shared workforce. Forecasting, staffing and scheduling for each of them. Every interval measured against the contract, and every hour billed to the right client. And imagine it's yours, on a perpetual license. This is Erlangly for BPOs.

Every client gets its own lines of business, each with its own service target and time zone. Connect its phone platform, and recent history comes in by itself. Your account teams see only the clients they work for.

Clients stay apart, but your people work across them. Erlangly knows their shifts for every client, so no one is ever in two places at once.

Each client's history becomes its forecast, unless the client sends one. Each forecast becomes the agents you need, interval by interval, to meet its target. Then Erlangly generates the schedule in seconds, around the shifts your people already work for other clients. And every shift is checked against the labor law where the agent works, on site or remote.

Publish the schedule, and every agent sees their whole week, whichever clients they work for. On their own phone or a computer, with no app to install. They ask for time off and swap shifts, and when a shift changes, a notification tells them within minutes.

As shifts begin, the wallboard shows your floor in real time, across every client: each agent, what they're doing, and what the schedule asks. Intraday measures each line of business against its plan, interval by interval: contacts, service level and agents. So when a client asks how you did, the answer is already there.

As each interval closes, Erlangly shows where the hours went, from planned to productive, and where you were over or short. Each agent's scheduled hours and adherence are ready to export, manually or through the API, for payroll and incentives. And at the end of the month, the hours to bill each client are ready too, even for agents you share between clients.

Erlangly fits the systems you already run. Through its API, your IT team can sync rosters with your HR system, match door badges to the schedule, post changes to Teams or Slack, and export the hours and adherence for billing or agent pay.

One command installs Erlangly, in your cloud or on your own infrastructure. It takes an afternoon, not a services project. Every feature is in every plan. No multi-year lock-in. Buy it once, and it's yours for good. A perpetual license, or a yearly plan you can turn into one. And regional pricing across the Caribbean, Latin America, the Philippines, India and Africa.

Every client. One workforce. Own it. Erlangly. Install it free, at erlangly.com.